Privacy Policy

Effective Date: September 3, 2026

The Palouse Pizzeria, LLC respects your privacy and is committed to protecting the personal information you provide when interacting with our restaurant, website, online ordering services, phone ordering system, text messaging services, and other customer services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

Depending on how you interact with The Palouse Pizzeria, we may collect information such as:

• Name

• Phone number

• Email address

• Pickup or delivery address

• Order details and preferences

• Special instructions

• Payment status and transaction information

• Communications you send to us

• Information related to customer service requests

• Website and device information, such as browser type, IP address, and general usage information

We only collect information that is reasonably necessary to provide restaurant services, process orders, communicate with customers, operate our website, and improve our services.

Orders and Customer Information

When you place an order by phone, online, or through another ordering method, we may collect information necessary to prepare and fulfill your order.

This may include your name, phone number, email address, delivery address, order selections, special instructions, payment status, and other information related to the transaction.

We may use this information to:

• Process and prepare your order

• Contact you regarding your order

• Provide pickup or delivery updates

• Send order confirmations

• Send payment links when applicable

• Provide order tracking information

• Resolve questions or problems with an order

• Respond to customer service requests

• Maintain business and transaction records

AI-Assisted Phone Ordering

The Palouse Pizzeria may use automated or artificial intelligence assisted voice technology to help answer telephone calls, provide restaurant information, and assist customers with placing orders.

When using an AI-assisted phone ordering system, information provided during the call may be processed by technology service providers in order to understand your request, build your order, answer questions, and provide customer service.

Information processed during these interactions may include your name, telephone number, order details, pickup or delivery information, and other information you voluntarily provide.

We do not use artificial intelligence to independently determine menu prices, taxes, fees, or payment amounts. Those values are determined by our restaurant systems and configured business information.

If call recording or transcription is used, any legally required notice or consent will be provided as applicable.

Text Messages and SMS Communications

If you provide your mobile phone number while placing an order, contacting the restaurant, requesting a callback, or otherwise interacting with us, we may use that number for restaurant and order-related communications.

Messages may include:

• Order confirmations

• Payment links

• Pickup notifications

• Delivery updates

• Order tracking links

• Changes to estimated preparation time

• Customer service communications

• Responses to messages you send us

Message and data rates may apply depending on your mobile carrier.

You may reply STOP to an automated text message to opt out of future automated text messages where applicable. You may reply HELP for assistance.

We do not sell, rent, or share mobile phone numbers, SMS consent information, or mobile opt-in information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers only when necessary to provide communications, process orders, deliver messages, or operate our services.

Consent to receive text messages is not a condition of purchasing food or services from The Palouse Pizzeria.

Payment Information

Payments may be processed through third-party payment processors.

The Palouse Pizzeria does not intentionally store complete payment card numbers, card security codes, or other full payment credentials within our restaurant ordering systems.

Payment processors may collect and process payment information according to their own privacy and security policies.

We may receive limited transaction information such as:

• Payment status

• Transaction identifier

• Amount paid

• Refund status

• Payment method type

Delivery Information

If you request delivery, we may collect and process your delivery address and related information in order to determine delivery availability, calculate applicable delivery fees, provide the order to the correct location, and communicate with you regarding delivery.

Delivery information is used only for legitimate restaurant and order fulfillment purposes.

Information Sharing

We may share limited customer information with trusted service providers when necessary to operate our business.

These providers may assist with services such as:

• Payment processing

• Telephone and text messaging

• Online ordering

• Website hosting

• Email communications

• Customer notifications

• Mapping and delivery-distance calculations

• Order tracking

• Data storage and security

• Restaurant technology services

Service providers receive only the information reasonably necessary to perform their services.

We do not sell personal information to data brokers or other companies for their independent marketing purposes.

We may also disclose information if required by law, court order, government request, or when reasonably necessary to protect our customers, employees, business, or legal rights.

Cookies and Website Information

Our website and technology providers may use cookies or similar technologies to operate the website, remember preferences, measure website performance, prevent fraud, and understand how visitors use our services.

The information collected may include browser type, device type, IP address, pages visited, and general website activity.

Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, disclosure, misuse, alteration, or loss.

However, no internet transmission, electronic storage system, or technology service can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

• Fulfilling orders

• Providing customer service

• Maintaining transaction records

• Resolving disputes

• Preventing fraud

• Meeting accounting, tax, regulatory, or legal requirements

Different types of information may be retained for different periods of time.

Your Choices

You may contact us to request that we update or correct certain personal information we maintain about you.

You may also contact us with questions regarding the information we have collected or how it has been used.

Requests may be subject to applicable legal, accounting, security, and recordkeeping requirements.

Children's Privacy

Our website and ordering services are intended for a general audience and are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our online services without appropriate authorization.

Third-Party Services and Links

Our website or communications may contain links to third-party services, including payment services, mapping services, social media platforms, or other websites.

Those services operate under their own privacy policies and practices. The Palouse Pizzeria is not responsible for the privacy practices of independently operated third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy as our restaurant, website, ordering systems, or technology services change.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how The Palouse Pizzeria handles personal information, please contact us:

The Palouse Pizzeria, LLC
205 N. Crosby St.
Tekoa, WA 99033

Email: orders@thepalousepizzeria.com
Phone: 509-284-8585
Website: thepalousepizzeria.com