Refund & Cancellation Policy
Effective Date: September 5, 2026
The Palouse Pizzeria wants customers to receive the food they ordered and to have problems resolved fairly and promptly.
Order Changes
If you need to change an order, contact the restaurant as soon as possible at:
509-284-8585
We will make reasonable efforts to accommodate changes before preparation begins.
Once food preparation has started, some changes may no longer be possible.
Order Cancellations
Orders may generally be canceled without charge if preparation has not yet begun.
Once an order has entered preparation, The Palouse Pizzeria may be unable to provide a full refund because food, labor, and ingredients may already have been committed to the order.
Large, custom, specialty, or advance orders may be subject to additional cancellation restrictions.
Incorrect or Missing Items
If your order contains an incorrect or missing item, please contact us as soon as reasonably possible.
Depending on the circumstances, we may provide an appropriate remedy such as:
Replacing the item
Preparing the missing item
Providing restaurant credit
Refunding the affected item
Providing another reasonable adjustment
Food Quality Concerns
If you believe there is a problem with the quality of your food, please contact the restaurant promptly so we can investigate and address the issue.
We may ask for information such as:
Order number
Item involved
Description of the concern
Photo of the product when appropriate
Delivery Problems
If an order is delivered to the wrong location because of an error by The Palouse Pizzeria, we will make reasonable efforts to correct the issue.
If the customer supplied an incorrect or incomplete delivery address, additional charges may apply to redeliver the order.
Refund Method
Approved refunds will generally be returned using the original payment method when technically possible.
Processing times may depend on the customer's bank, card issuer, or payment processor.
Cash payments may be handled through restaurant credit, cash refund, or another reasonable method depending on the circumstances.
Third-Party Payment Providers
Some payments may be processed by third-party payment providers.
Refund timing and processing may also be subject to the payment provider's policies and banking-network processing times.
Promotions and Specials
Promotional offers, daily specials, discounted items, and bundled offers may be subject to specific terms.
If a promotional price was applied incorrectly, please contact the restaurant so the order can be reviewed.
Abuse or Fraud
The Palouse Pizzeria reserves the right to decline refund requests that appear fraudulent, abusive, repetitive, or inconsistent with the actual order circumstances.
Contact
For cancellations, corrections, or refund questions:
Phone: 509-284-8585
Email: orders@thepalousepizzeria.com