THE PALOUSE PIZZERIA, LLC
TERMS & CONDITIONS
Effective Date: September 5, 2026
These Terms and Conditions govern your use of The Palouse Pizzeria's website, phone ordering services, online ordering services, text messaging services, delivery services, and related customer services.
By placing an order or using our services, you agree to these Terms and Conditions.
RESTAURANT ORDERS
Orders are subject to restaurant hours, menu availability, product availability, delivery availability, and restaurant acceptance.
Prices, taxes, delivery charges, fees, discounts, and promotional offers are subject to confirmation by The Palouse Pizzeria's ordering systems.
The Palouse Pizzeria reserves the right to:
• Correct pricing or menu errors
• Contact a customer when additional information is required
• Refuse or cancel an order when necessary
• Substitute unavailable items only with customer approval
AI-ASSISTED PHONE ORDERING
The Palouse Pizzeria may use automated or artificial intelligence-assisted technology to answer telephone calls, provide restaurant information, and assist customers with placing orders.
Customers may request assistance from a restaurant employee when available.
The AI assistant does not independently determine menu prices, taxes, delivery charges, fees, or final totals. These amounts are determined by The Palouse Pizzeria's restaurant and ordering systems.
If the automated system cannot successfully complete a request, the caller may be transferred or referred to restaurant staff.
TEXT MESSAGES AND SMS
Customers may choose to receive text messages from The Palouse Pizzeria in connection with a customer-initiated order or restaurant interaction.
Messages may include:
• Order confirmations
• Secure delivery-location or map-pin confirmation links
• Order tracking links
• Pickup notifications
• Delivery updates
• Changes to estimated preparation or delivery times
• Payment links when applicable
• Customer-service communications related to an active order
Message frequency varies depending on your order activity and interactions with The Palouse Pizzeria.
Message and data rates may apply.
Consent to receive text messages is not required to purchase food or services from The Palouse Pizzeria.
You may opt out of automated text messages at any time by replying STOP.
For assistance, reply HELP or call 509-284-8585.
Mobile phone numbers, SMS consent information, and mobile opt-in information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Wireless carriers are not responsible for delayed or undelivered messages.
For additional information, please review our Privacy Policy and SMS Terms.
DELIVERY
Delivery is subject to restaurant hours, staffing, order size, delivery location, road conditions, weather, and other operational factors.
Delivery eligibility may be determined using:
• The customer's validated delivery address
• Driving distance from the restaurant
• Delivery zone
• Current restaurant delivery settings
Delivery fees, minimum-order requirements, and other applicable charges will be disclosed before an order is finalized.
Addresses outside the restaurant's standard delivery area may require staff approval.
Delivery times are estimates and are not guaranteed.
Customers are responsible for providing a complete and accurate delivery address and any necessary access instructions.
BEVERAGES AND DELIVERY
Fountain beverages are not available for delivery.
For delivery orders, soda must be ordered in an available packaged format, such as a 2-liter bottle.
Fountain drinks may be available for pickup or dine-in orders.
ALCOHOL
Alcoholic beverages are not available for delivery.
Any alcohol offered by The Palouse Pizzeria is subject to applicable age-verification, identification, payment, and pickup requirements.
The Palouse Pizzeria reserves the right to refuse an alcohol sale when legal requirements cannot be satisfied.
PAYMENTS
Payments may be processed through third-party payment providers.
Customers are responsible for providing accurate payment and billing information.
The Palouse Pizzeria does not intentionally collect or store complete payment card numbers, card security codes, or other full payment credentials through its AI-assisted phone ordering system.
Payment availability may vary depending on the ordering method.
PROMOTIONS, SPECIALS, AND DISCOUNTS
Promotional offers, daily specials, bundled offers, and discounts may be subject to:
• Specific days or times
• Product availability
• Pickup, delivery, or dine-in restrictions
• Quantity limits
• Other stated conditions
Unless otherwise stated, promotions may not be combined.
The Palouse Pizzeria reserves the right to correct promotional pricing errors.
ORDER CHANGES AND CANCELLATIONS
Customers should contact the restaurant as soon as possible if an order needs to be changed or canceled.
Changes may not be possible once food preparation has begun.
Refunds, credits, cancellations, and adjustments are handled based on the circumstances and status of the order.
For more information, please review our Refund & Cancellation Policy.
WEBSITE AND SERVICE AVAILABILITY
We make reasonable efforts to keep our website, phone system, online ordering, messaging services, and other technology available.
Continuous or uninterrupted service is not guaranteed.
Temporary interruptions may result from:
• Internet or telephone outages
• Third-party service interruptions
• Maintenance
• Network problems
• Equipment failures
• Other circumstances outside our control
THIRD-PARTY SERVICES
The Palouse Pizzeria may use third-party providers for services such as:
• Payment processing
• Telephone service
• Text messaging
• Mapping and address validation
• Website hosting
• Online ordering
• Order tracking
• Data storage
These providers may have their own terms, privacy policies, and service conditions.
LIMITATION OF LIABILITY
To the extent permitted by law, The Palouse Pizzeria is not responsible for losses caused by circumstances outside our reasonable control, including telecommunications outages, internet failures, third-party service interruptions, delayed messages, inaccurate information provided by a customer, or similar events.
Nothing in these Terms limits rights or remedies that cannot legally be waived.
CHANGES TO THESE TERMS
The Palouse Pizzeria may update these Terms and Conditions as our restaurant, services, ordering methods, or technology change.
The current version will be posted on this page with an updated effective date.
CONTACT US
The Palouse Pizzeria, LLC
205 N. Crosby St.
Tekoa, WA 99033
Phone: 509-284-8585
Email: orders@thepalousepizzeria.com
Website: thepalousepizzeria.com