SMS Terms
Effective Date: September 5, 2026
These SMS Terms apply to text messages sent by The Palouse Pizzeria, LLC in connection with restaurant orders and customer-service interactions.
Consent
Customers may choose to receive SMS messages when placing an order or otherwise interacting with The Palouse Pizzeria.
For telephone orders, customers may be asked verbally whether they consent to receiving text messages related to the active order.
Consent to receive SMS messages is not required to purchase food or services.
Types of Messages
Messages may include:
Order confirmations
Secure delivery-location confirmation links
Map-pin confirmation links
Order tracking links
Pickup notifications
Delivery updates
Estimated-time updates
Payment links when applicable
Customer-service communications related to an active order
We do not use transactional SMS consent as permission for unrelated unsolicited marketing.
Message Frequency
Message frequency varies depending on your order activity and interactions with The Palouse Pizzeria.
Most customers will receive only the messages necessary to confirm, fulfill, track, or provide updates about an active order.
Message and Data Rates
Message and data rates may apply.
Charges are determined by your wireless carrier and mobile-service plan.
Opt Out
You may opt out of automated SMS messages at any time by replying:
STOP
After opting out, you may receive a final message confirming the opt-out.
Help
For assistance, reply:
HELP
or contact:
The Palouse Pizzeria
509-284-8585
orders@thepalousepizzeria.com
Mobile Information
The Palouse Pizzeria does not sell, rent, or share mobile phone numbers, SMS consent information, or mobile opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to technology service providers only when reasonably necessary to send messages, process orders, operate restaurant systems, or provide requested services.
Delivery and Availability
Wireless carriers and telecommunications providers are not responsible for delayed or undelivered messages.
SMS delivery is not guaranteed and may be affected by:
Carrier availability
Device status
Network conditions
Service outages
Filtering
Incorrect phone numbers
Customers should contact the restaurant directly if an expected message is not received.
Changes
These SMS Terms may be updated as our messaging services change.
The current version will be posted on this page with an updated effective date.